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Support & Training Services

ASSLB is dedicated to delivering exceptional service to our clients throughout every stage of our partnership.
Efficient Ticketing System
All support requests are managed through our FreshDesk ticketing system and assigned to specialised team members for prompt resolution.
Real-Time Live Chat
Our helpdesk includes 'Live Chat' support for immediate assistance while using Lumora, complemented by responsive email and telephone support.
Comprehensive Learning Resources
Our platform provides extensive learning resources to guide and support users. From documentation to video tutorials, Lumora ensures users can confidently navigate and maximise system features.
Personalised Training Sessions
For additional support, our specialists offer customised training sessions at supplementary rates. Contact our helpdesk for details on these options.
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More About Us

Request a Demo

Ready to see how Lumora can transform your pension administration? Fill out the form below to schedule a personalised demonstration with our expert team.
60-Minute Session

Our demos typically last 60 minutes with additional time for questions.

Tailored Presentation

We customise each demo to focus on features relevant to your organisation.

Live System Demo

See Lumora in action with real-world examples and use cases.

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General Inquiries
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Our team is here to help.
Technical Support
Questions about implementation or our platform? Contact our experts.

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